The New Face of Anime Binging

DiscoverDefineDevelopDeliver
Summary

Funimation Global Group, LLC is an American entertainment company that specializes in the dubbing and distribution of East Asian entertainment media most notably Japanese anime. For years the name Funimation has been synonymous with quality content. This should be no different when it comes to their application to watch that content.

Problem

The current version of the app has very little in the way of accessibility, feels clunky to navigate due to the outdated navigation bar. The overall look and feel also needs to be modernized.

Audience

Our audience is comprised of people who like anime, age ranges from 18-55. This includes people who are new to anime and those who are anime veterans.

Solution

A fully redesigned UI with accessibility and modernization in mind.

Discover
User Research

Research Methods

  • User Surveys
  • User interviews
  • Competitive Analysis
  • Researching reviews both stores
  • A/B Testing

User Survey

Creating a user survey gave me the opportunity to gain a broad starting point of just who my users are, some insights to their needs and wants as well as the best starting point to help them have a better user experience.

User Interviews

What did I learn?

  • Organization was important to the users
  • It is not modern enough
  • The competition has a more user friendly UI
  • The navigation bar was a key feature to becoming user friendly.

Quotes from participants

  • "The current app is disorganized. There are too many options all at once."
  • "It feels really outdated. I have gotten used to services like netflix."
  • "Exclusives are not enough to keep me using a service when the experience is not great."

Competitive Analysis

From there I wanted to check out the competition and see what was working well, and what wasn't in terms of features as well as the user interface. I looked at the main competition in the same space, Crunchyroll and VRV.

S.W.O.T of crunchyroll and V.R.V.

Reviews about Funimation

There are many reviews on each app store discussing the UI having significant issues. This is one of the primary reasons I felt the UI needed to be modernized. Later we will discuss UI Improvements and design choices.

Define

Personas

With the power of caffeine, ramen, and research on my side it was time to form our personas. The information I had gathered at this point was more than enough data to build out user goals, motivations, and pain points they may encounter.

Journey Map

To prepare for some user stories and flows and really get a sense of how our users might feel going through the process from downloading the app to all the way to watching their first episode on the app.

Journey Map

How can I help users like Callum, Nia, Skye, and Zoey avoid these pain points?

We will answer these questions as we go along and more but for now let's start with our user stories and flow.

User Stories and Flow

User Stories
User flow
Develop
Sketches
Low-Fi wireframes
Mood Board
Mood Board

I already had some anime in mind as well as the colors I would be using because I have been a long time anime and Funimation fan. I wanted to stay true to their signature purple and white. From there it was a matter of pairing those with some secondary and accent colors.

Style guide
Style Guide
Deliver
User Testing

Key Insights

A link to the full script and responses can be seen here: User Testing Report.

  • The rating system caused confusion in all 5 users, I still want to add one but ran out of time in this sprint.
  • 4 of the users felt the cast button only needed to be on the show currently selected otherwise if they used the back button, it would redirect them to the home page.
  • 3 users felt that the back button the search page leading to the browse page was odd and wanted to have it lead them to the previous page.
  • 1 user felt the navigation bar would benefit from labels for extra clarity.
Selected anime home screen.

After the testing, I removed the rating system for the time being. You can also now only cast from an anime that has been selected.

Browse by genre

I added labels to the navigation bar and altered the coloring to assure it passed AAA for accessibility checks.

Browse all

We now have an app with fully dedicated anime title cards for those who struggle with accessibility and reading the titles on the images themselves.

Prototype Iterations

For this 3 week design sprint I just kept thinking of better ways to do things no matter how subtle, even when I wasn't at the computer this project was in the back of my mind. For the sake of not causing you any cognitive overload, I have the links to the first iterations below. Followed by the 5th and current iteration in the slider below.

Iteration 1Iteration 2Iteration 3Iteration 4
A/B test image.

In the A/B test, the new design I created outperformed the current funnimation app 64% to 36%.

Please enjoy the video of my prototype in action!

Final Thoughts

This has been by far, the most challenging and rewarding project I have ever worked on. It pushed me to learn, focus on the research, iterate, and most importantly reminded me that not everyone has the same mental model and therefore you need to be ready for anything while testing. I am extremely proud of the product I created and I believe with the results backing me I have improved upon the current application by modernizing and most importantly tackling some of the major accessibility issues. What I would like to revisit is my rating system, I think it would be a nice addition to my app features. I also thought being able to add spoiler free comments on episodes would be a nice community feel feature.

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